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Introduction From the General Secretary
Dear Member,
Equity’s insurance offering is a key part of being a union for freelancers. Unlike most working people, without these insurances many of our members – from freelance dance artists to entertainers – would simply be unable to work. Your Equity membership ensures this protection – not just for you, but for your fellow members too.
By being part of the incredible collective of around 47,000 Equity members, your subscriptions mean we can offer all members an insurance package at a significantly lower cost than if bought at market rates. This isn’t just a clever member benefit – it’s a fundamental expression of the power of standing together.
I hope you’ll never have to claim from these insurances yourself, but I know that many members will, and on behalf of those fellow artistes, I say a heartfelt thank-you to you for being part of our union.
Equity is reviewing our insurances constantly, so if you have suggestions for improvement or extra inclusion please do get in touch with us, or through your local branch.
In solidarity, Paul W. Fleming
Introduction
As a benefit of membership, Equity has arranged a comprehensive package of insurance covers. Administered and developed by First Act Insurance, the covers listed below are in place subject to eligibility. For the purposes of the public liability, accident, and backstage covers the following Standard Member definition applies:
Standard member definition:
A member of Equity who is in benefit in accordance with the rules of Equity who is not a student member, who is a permanent resident of England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands and Gibraltar or any overseas artist visiting the United Kingdom to whom Equity has granted membership of Equity.
There are also policy definitions for student members, fire performers, stunt performers, stage hypnotists, enhanced members, dancers and physical artists, found in their respective sections within the policy wordings.
For full details of the policy cover terms and conditions, please refer to the policy wordings below and First Act Insurance.
General condition of cover
It is a condition of the covers provided that you remain a member of Equity and that you did not provide any untrue, inaccurate or incomplete information to Equity, which if provided would have resulted in you being declined for membership. Please refer below and First Act Insurance for full details of the policy terms and conditions.
First Act and Hencilla
First Act Insurance, a trading name of Hencilla Canworth GI Limited, is authorised and regulated by the Financial Conduct Authority under reference 948880.
Contact mail@hencilla.co.uk, tel 020 8686 5050
Members' Public Liability Cover
Eligibility and demands and need
This policy is a benefit of membership and meets the requirements of Equity standard members that wish to protect against the financial consequences of legal liability claims arising out of your activities as an artist, subject to the policy terms and conditions.
Cover is automatic with no registration required. Provided by Equity and arranged by First Act with insurers Hiscox, this cover is designed for standard members of Equity who are artists as defined below, who perform as individuals or in collaboration with other standard members.
Teachers of performing arts, models, choreographers, theatre designers, stage managers and theatre directors are amongst other activities also covered. You can download your individual PLI certificate from the Equity website. If you are organising a production then you may require additional cover. If you are employed in a production, then insurance may be the responsibility of the production company.
Those members employing others (even freelance engagements) may also require Employers' Liability insurance and additional public liability insurance. First Act Insurance is happy to discuss your circumstances and arrange any necessary additional insurance covers required. Student members are excluded under the standard members' cover as they have their own public liability policy. Stage hypnotism and the use of fire and pyrotechnics are also excluded, although cover is available under their sections.
Duration of insurance
The policy runs for 12 months from 1st October on a continuous cover basis.
Territorial limits
Worldwide provided the members usual residence is within England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands or Gibraltar Overseas members are also covered whilst visiting England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands and Gibraltar.
Policy cover
This policy will cover the financial consequences of legal liability claims against you for bodily injury and/or property damage to any person not your employee, arising from your activities as an "Artist" as defined below and no other professional business employment or activity.
Definition of "Artist"
Any individual person or their personal service limited company where that person is the sole director and employee who:
- Exercises professional skill in the provision of entertainment; or
- Is a face or body painter including the use of glitter and temporary tattoos that can be removed the same day by soap and water; or
- Exercises professional skill in carrying out their duty of stage manager, choreographer, theatre designer or theatre director in the provision of entertainment and corporate events; or
- Is a teacher or voice coach engaged in the teaching of performing arts; or
- Exercises professional skill in modelling; or
- Exercises performance related skill in the provision of role playing, commentary, presentation and voice over to the commercial sector.
Limit of indemnity
£10,000,000 limit applies to each and every occurrence, defence costs in addition, other than for pollution or for products to which a single aggregate policy limit including defence costs applies.
What is not covered?
The following are excluded from the policy cover:
- Damage to property, which belongs to you or is in your care, custody or control;
- Liability arising from ownership, possession or use of any aircraft, aerial device, hovercraft, watercraft or any mechanically propelled vehicle which is not a tool of trade and does not require its own insurance by law;
- Comedy cars are insured except where motor insurance is required by law or they
- Involve the use of fire and/or pyrotechnics;
- Bodily injury to any employee;
- Pollution or contamination other than where sudden and unforeseen. Any pollution in the USA;
- Transmission of a computer virus;
- Designs, plans, specifications, formulae, directions or advice prepared or given by you other than claims brought against you for bodily injury or property damage as a direct result of concept design;
- The costs of repairing, reconditioning or replacing any product or any of its parts;
- Any of your products relating to aircraft, including missiles or spacecraft, and any ground support or control equipment used in connection with such products;
- Any of your products installed in aircraft, including missiles or spacecraft, or used in connection with such craft, or for tooling used in their manufacture including ground-handling tools and equipment, training aids, instruction manuals, blueprints, engineering or other data, advice and services and labour relating to such craft or your products;
- The failure of your products or services to perform the function for which they were intended;
- Deliberate or reckless acts;
- Contractual liability which is greater than what would have existed without the contract;
- Computer date recognition;
- War terrorism and nuclear risks;
- Claims arising from asbestos;
- Abuse or molestation;
- The use of pyrotechnics, explosives or any special effect involving fire or explosion, other than the use of flash cotton, flash tape and flash paper;
- Your activities as an artist when under the direction, supervision or instruction of a production company. This does not apply to standard members engaged in the opening or closing parade of a circus;
- Hypnotism, hypnotherapy and the like;
- Liability incurred by you to any other artist or student member performing with you;
- Bodily injury or property damage arising from your activities involving henna or permanent and semi- permanent tattoos;
- Fines or penalties.
Making a claim
Please contact First Act Insurance immediately on 0208 686 5050, or mail@hencilla.co.uk
Late notification can lead to claims being repudiated. Under no circumstances should you admit liability following an incident.
Policy conditions
You must take reasonable care to prevent a loss. Claims or possible claims must be reported to Insurers in writing immediately. Under no circumstances should you admit liability after an incident.
Members Personal Accident Insurance
Eligibility and demands and needs
This benefit meets the requirements of standard members of Equity that wish to protect against temporary/permanent disability or death arising from an insured accident whilst performing as an artist or where you are rehearsing, practising, auditioning or training in connection with a contract of employment and travelling to and from the location of the above.
Cover is automatic with no registration required.
Duration of insurance
The policy runs for 12 months from 1st October on a continuous cover basis.
Territorial limits
Worldwide provided the members usual residence is within England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands or Gibraltar Overseas members are also covered whilst visiting England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands and Gibraltar
Policy cover
Equity members are insured against accidental bodily injury while performing as an artist (see definition below) including commuting to and from home.
All standard members of Equity are covered, with the exception of student members and stunt performers. Stunt performers can access their own accident insurance scheme via First Act Insurance. Reduced benefits apply to those aged under 18 years of age who are in full-time education. Standard members over 80 years receive full benefits apart from the lower sum of £5,000 following death or permanent total disablement. This is a summary only; please refer to the policy for full details.
Definition of "Artist"
Any individual person or their personal service limited company where that person is the sole director and employee who:
- Exercises professional skill in the provision of entertainment; or
- Is a face or body painter including the use of glitter and temporary tattoos that can be removed the same day by soap and water; or
- Exercises professional skill in carrying out their duty of stage manager, choreographer, theatre designer or theatre director in the provision of entertainment and corporate events; or
- Is a teacher or voice coach engaged in the teaching of performing arts; or
- Exercises professional skill in modelling; or
- Exercises performance related skill in the provision of role playing, commentary, presentation and voice over to the commercial sector.
Operative time of cover
Whilst performing as an artist or where you are rehearsing, practising, auditioning or training in connection with a contract of employment and travelling to and from the location of the above.
Benefits payable
The policy pays the following benefits in the event of an accident covered by the policy:
Type of accident | Benefit |
loss of life | £20,000 |
loss of one or more limbs | £20,000 |
permanent total disablement | £20,000 |
facial disfigurement | up to £5,000 |
temporary total disablement | £150 per week payable for up to 52 weeks excluding the first 2 weeks |
medical expenses | up to £6,625 |
coma benefit | £50 per day to a max 52 weeks |
hospital benefit | £50 per day to a max 52 weeks |
disability assistance | up to £20,000 |
funeral benefit | £10,000 |
dental benefit | £500 |
optical benefit | £500 |
If you are under 18 and in full-time education the amount for Loss of Life will be restricted to £2,000. Standard members who have joined Equity under the category of model are insured for disfigurement cover to £10,000 on a 24-hour basis. Hand models will be insured for hand disfigurement.
Main policy conditions
You must take reasonable care to prevent a loss. Claims must be reported as soon as possible and within three months of the incident date.
What is not covered
Injury arising from or contributed by:
- Any aerial activity (other than as an acrobat) such as hand-gliding, parachuting, paragliding, kite surfing, bungee jumping and the like:
- Stunt performing
- Involvement in the armed forces/services;
- Emotional or psychiatric conditions;
- The use of un-prescribed drugs;
- Self-harm and suicide;
- Any criminal act;
- HIV or Aids;
- Any physical or mental defect, infirmity or medical condition known to you at inception of this policy unless the condition has been without need of medical advice or treatment during the past 24 months;
- Pregnancy or child-birth;
- Illness or disease other than illness arising from accidental bodily injury;
- Any business or commercial activity other than as an artist;
- Visits to countries against the advice of the Foreign Office or Department of Health;
- Temporary total disablement when you are not in paid employment other than auditioning, rehearsing, practising or training in connection with a contract of employment;
- The first 14 days of temporary disability.
- The following are excluded unless undertaken while performing as an artist:
- Mountaineering, rock climbing or pot-holing;
- Riding or driving in any kind of race or endurance test;
- Combat sports or martial arts;
- Flying other than as a passenger on a commercial airline.
Making a claim
Please contact First Act Insurance as soon as possible.
Members 24 hours Accident Cover Extension — Enhanced Member Cover
Eligibility and demands and needs
This benefit meets the requirements of qualifying Equity standard members that wish to protect against temporary/permanent disability or death arising from an insured accident at any time subject to the terms and conditions of this policy.
For £5.29 a year, standard members of Equity can extend their Equity personal accident cover from work related accidents only to applying at any time — First Act Insurance. This cover is an extension of the standard members personal accident cover and the same terms and conditions apply.
Note
An Enhanced member is a standard member other than a stunt performer or overseas member, over 18 years and under 75 years, who has written evidence of either, employment as an artist within the past eight weeks, or future employment as an artist within the next eight weeks, who has registered for the 24 hour cover and paid the £5.29 annual premium.
Benefits
The policy pays the following benefits in the event of an accident covered by the policy:
Type of accident | Benefits |
loss of life | £20,000 |
loss of one or both eyes | £20,000 |
loss of one or more limbs | £20,000 |
permanent total disablement | £20,000 |
facial disfigurement | up to £5,000 |
temporary total disablement | £150 per week payable for up to 52 weeks excluding the first two weeks |
How do I register?
Visit First Act Insurance for instant cover.
Additional Accident Cover
First Act Insurance is able to provide additional personal accident cover at First Act Insurance. Once you have selected the £5.29, 24 hour extension, you can also purchase personal accident — additional cover. This benefit is paid in addition to the Enhanced members accident cover. Full details are available at First Act Insurance.
The maximum benefits available are as follows:
- loss of Life/Permanent disablement £100,000;
- temporary total disablement £1,000 per week (payable for a maximum 52 weeks excluding the first two week);
- the maximum weekly benefit insured should not exceed 75% of your annual income over the last 12 months from your Equity related occupation;
- the maximum weekly benefit paid will be the sum insured or 75% of your average weekly income received from the entertainment industry from the last 12 months, whichever is the less. You will only be covered if an accident arises during the specified occupation(s) (other than accidents that occur away from work) and you will only receive the benefit if the injury prevents you from doing all of the specified occupations.
Premiums start from around £15 per annum plus insurance premium tax and monthly instalments are available above £75.
Additional types of cover
Eligibility and demands and needs
This benefit meets the requirements of qualifying dancers and physical artists that wish to protect against the cost of an MRI and associated medical expenses (up to £1,000) following an Equity work related accident, subject to the terms and conditions of this policy.
Cover has been devised to be an extra benefit for dancers and physical artists that run more risk of injury than other standard members and is an extension to standard members' personal accident cover, with the same terms and conditions applying. Some injuries can only be fully assessed using costly scanning equipment not readily available on the NHS.
To assist with a swift recovery, this insurance policy makes provision for cover of up to £1,000 in respect of the cost of either an MRI (magnetic resonance imaging scan) or RIB (radio isotope bone scan) if appropriate, and associated expenses following a work-related accident.
Cover is not automatic but can be purchased for £12.88 either separately or in addition to the £5.29 24/7 accident cover extension at First Act Insurance.
Please refer to the policy wording for details of the cover.
Eligibility and demands and needs
This benefit meets the requirements of qualifying Equity standard members that wish to protect against temporary/permanent disability or death arising from an insured accident whilst performing as a stunt performer. Cover is not automatic and is available at First Act Insurance.
For the purposes of this policy, stunt performer is defined as: an Equity standard member who is not a circus or variety performer and who is engaged to undertake stunt performing activities within film, television production or live events.
Stunt performing activities are defined as any hazardous activity performed as a stunt including but not restricted to martial arts, boxing, fighting, wrestling, trampolining, gymnastics, acrobatics, aerial activities including flying, parachuting, paragliding, driving or riding any mechanical vehicle, horse riding, rock climbing, swimming, sub-aqua activities and any activity involving the use of fire. You can choose between Option A (full 24 hour accident cover with a maximum benefit of £100,000 for loss of life/ permanent disability and £1,000 per week for temporary total disablement) or Option B (occupation only cover with limited benefits) at a reduced premium. Full details of the cover options, premiums, and terms and conditions are available via our website: First Act Insurance.
Premiums start from £206.34 and can be paid by interest free monthly instalments if required.
Eligibility and demands and needs
This benefit meets the requirements of Equity standard members that wish to protect against lost, damage or theft of personal items (including those used in connection with a performance) whilst undertaking or travelling for your activities as an artist (see definition below).
All Equity standard members are insured for the Equity backstage cover with no registration required.
Artist is defined as:
Any individual person or their personal service limited company where that person is the sole director and employee who:
- Exercises professional skill in the provision of entertainment; or
- Is a face or body painter including the use of glitter and temporary tattoos that can be removed the same day by soap and water; or
- Exercises professional skill in carrying out their duty of stage manager, choreographer, theatre designer or theatre director in the provision of entertainment and corporate events; or
- Is a teacher or voice coach engaged in the teaching of performing arts; or
- Exercises professional skill in modelling; or
- Exercises performance related skill in the provision of role playing, commentary, presentation and voice over to the commercial sector.
Duration of insurance
The policy runs for 12 months from 1st October on a continuous cover basis.
Territorial limits
Worldwide provided the members usual residence is within England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands or Gibraltar Overseas members are also covered whilst visiting England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands and Gibraltar.
Policy cover
The policy limit is £500 subject to a single article limit of £100. There is no single article limit for musical instruments. Valuables are limited to a maximum of £250. The policy excludes the first £10 of a claim and £100 in respect of valuables.
What is not covered
Loss or damage to the following are excluded:
- money;
- contact lenses and spectacles;
- mobile phones;
- any portable electronic equipment unless used directly in connection with a professional performance;
- electrical mechanical breakdown;
- wear and tear, inherent defect, rot, fungus, mould, vermin or any gradually operating cause;
- theft from an unattended vehicle unless the item is out of sight in a locked compartment and
- entry is gained by forcible means;
- cleaning or maintenance;
- consequential loss;
- terrorism, civil commotion in Northern Ireland, war and nuclear risks;
- any item which is more specifically insured elsewhere.
Making a claim
Please contact First Act Insurance as soon as possible and in any event within three months. Please note that late notification can lead to claims being repudiated.
Eligibility and demands and needs
This policy is available via First Act Insurance and meets the requirements of qualifying Equity standard members that wish to protect their professional kit, props and equipment used in connection with a performance against loss, damage or theft. Professional property cover is an extension of the accident and backstage cover and covers selected insured items within the geographical limits selected up to £25,000 subject to a single article limit of £2,500.
Type of items that can be insured
Cameras and ancillary equipment, PA, sound, lighting, and mechanical effects equipment, portable computer equipment, rigging equipment/ tools, props, sets and costumes, musical instruments, instrument cases and flight cases and items used to play or tune musical instruments, make up and prosthetics.
Policy excess
The policy excludes the first £250 of a claim.
Territorial limits
The policy covers incidents occurring within the area you have selected, either UK/Europe or worldwide provided that you are usually resident in the UK, the Isle of Man and the Channel Islands.
Principal exclusions
Loss or damage to the following are excluded:
- money;
- contact lenses and spectacles;
- mobile phones;
- electrical mechanical breakdown;
- wear and tear, inherent defect, rot, fungus, mould, vermin or any gradually operating cause;
- theft from an unattended vehicle unless the item is out of sight in a locked compartment and
- entry is gained by forcible means;
- cleaning or maintenance;
- consequential loss;
- terrorism, civil commotion in Northern Ireland, war and nuclear risks;
- any item which is more specifically insured elsewhere.
Making a claim
Please contact First Act Insurance soon as possible and in any event within three months. Please note that late notification can lead to claims being repudiated.
Obtaining cover
Visit First Act Insurance. for instant cover. Premiums start around £56 and interest free instalments are available on higher amounts.
Eligibility and demands and needs
This policy is available via First Act Insurance and meets the requirements of qualifying Equity members that wish to protect against the financial consequences of legal liability claims arising from fire performing activities subject to the policy terms and conditions.
Cover is designed for those who perform individually as fire performers or in collaboration with other artists.
If you are employed in a production then insurance may be the responsibility of the Production company. Those employing others (even freelance engagements) will require Employers' Liability insurance and additional public liability insurance. First Act Insurance is happy to discuss your circumstances, advise accordingly and arrange any necessary additional insurance covers required.
This is a summary only, please refer to the policy for full details.
Only members over 18 years of age, resident in the UK, the Isle of Man and the Channel Islands with 2 years' fire performing experience or 6 professional paid fire performing contracts in the past 12 months can apply.
Cover cost
The basic cover starts at £68.00 including insurance premium tax for annual cover and £5 administration charge. Equity subsidises this premium by £26.50 so you are required to pay £41.50. You can apply for cover at First Act Insurance.
Cover
This policy will cover the financial consequences of legal liability claims against you for bodily injury and/ or property damage to any person not your employee, arising from your fire performing activities as defined below:
Fire performing activities
Body burning, fire clubs, fire eating, fire poi, fire staff, fire swinging, fire breathing, fire devil sticks, angle grinding, fire fakir, dove pan, fire fingers, fire fan, fire sword and poles, fire skipping ropes, fire hula hoop, fire whip, fire sculpture, fire diablo, fire rope, banner burning, firework staff, fire batons, fire umbrella, fire spinning, fire book, fire knives, fire nipple tassels. The cover excludes liability to any other artist performing with you, regardless of whether or not they are a member of Equity.
Main conditions
You must take all reasonable precautions to prevent a loss. You must remain a member of Equity. You must notify insurers immediately and in any event within 7 days of any claim or suspected claim. You must not admit liability. Please also refer to the policy wording for full details.
Special Conditions
- the area of performance or activity must be cleared of combustible materials for a distance of 3 metres in all directions; and
- a 3-metre radius from the point of the flame must be cleared of combustible materials. Where this is impracticable such combustible material will be covered with non-combustible blankets or screens; and
- a minimum of one of the following fire extinguishers must be kept immediately adjacent to the area of performance or activity:
- water extinguisher with a capacity of more than 8.2 litres; or
- dry powder extinguisher with a weight of more than 1.2 kilograms; or
- 2 litre foam extinguisher: or any other fire extinguisher of an equivalent rating of a type suitable to the premises or combustible materials; and all of the above extinguishers shall be compliant with BS EN 3; and
- a fire blanket complying with BS EN 1869 will be kept adjacent to the area of the performance or activity and immediately available for use; and
- you should be competent in the use of fire extinguishers and fire blankets; and
- fire or explosives will be lit as short a time possible before their use in the performance or
- activity and extinguished immediately after use in the performance or activity; and
- explosives, flammable liquids or flammable substances will not be left unattended; and
- the area of performance or activity must be inspected by you for any signs of combustion
- at the end of the performance or activity and again before vacating the premises in which the performance or activity has taken place; and
- torches and other fire equipment material must be extinguished following the performance or activity and then stored in an airtight metal container or a suitable container and wrapped in wet towels; and
- fire hoops must be extinguished following the performance or activity and wrapped in suitable fireproof material or wet towels; and
- the amount of fuel taken to a performance must be restricted to the amount required for
- that performance alone and the fuel must be stored in a metal or plastic container with a capacity of no more than 5 litres; and all flash products must be stored in water within a sealed plastic bag and locked in a fireproof box when not in use.
Limit of indemnity
There are options for £2m, 5m and £10m limit of indemnity.
Policy excess
You have to pay the first £500 in the event of property damage claims.
Territorial limits
The cover is worldwide excluding the USA or Canada where you are temporarily engaged in work, provided you are normally resident in the UK.
What is not covered?
The exclusions are the same as the standard members public liability insurance. Fire performing activities will be covered as defined above.
Making a claim
Please contact First Act Insurance immediately. Please note that late notification can lead to claims being repudiated. Under no circumstances should you admit liability following an incident.
Eligibility and demands and needs
This benefit of student membership meets the requirements of qualifying Equity Student members that wish to protect against the financial consequences of legal liability claims arising from insured activities, subject to the policy terms and conditions.
Cover is automatic with no registration required.
This policy is designed for Equity student members performing in collaboration with other student members or standard Equity members who participates in self-produced productions, rehearsals, profit share performances and occasional professional performances. This insurance is automatic and you do not have to apply. Please refer to the policy for full details of the terms and conditions.
Cover
This policy will cover the financial consequences of claims against you for bodily injury and/or property damage to any person not your employee, arising from your activities as a student member as defined below:
Student member — insured activities
An Equity student who participates in self-produced productions, rehearsals, profit share performances and occasional professional performances.
Main conditions
You must take all reasonable precautions to prevent a loss. You must remain a student member of Equity. You must notify insurers immediately and in any event within 7 days of any claim or suspected claim. You must not admit liability. Please also refer to the policy wording.
Limit of indemnity
This is set at £2,000,000 and is in respect of all claims arising from any one occurrence. Claims involving products or pollution are limited to £2,000,000 during the period of insurance.
Territorial Limits
Cover is worldwide excluding the USA or Canada, provided you are normally resident in the UK, Isle of Man and the Channel Islands.
What is not covered?
The exclusions are the same as standard members' public liability insurance.
Making a claim
Please contact First Act Insurance immediately. Please note that late notification can lead to claims being repudiated. Under no circumstances should you admit liability following an incident.
Eligibility and demands and needs
This policy meets the requirements of qualifying standard members of Equity that wish to protect against the financial consequences of legal liability claims arising out of their activities as a stage hypnotist subject to the policy terms and conditions. The maximum limit of indemnity available is £1,000,000 with cover provided on a claims made basis.
Cover is not automatic and you have to apply for cover and pay the required premium. Available from First Act, premiums are £200 plus insurance premium tax and policy fee and is subject to membership/approval by Equity and a satisfactorily completed proposal form.
General Pre-contract Disclosure
Hiscox Underwriting Ltd is the sole insurer of the insurances described herein. Hencilla Canworth GI Ltd receives a commission from the insurer for arranging these covers. In sourcing and placing these policies, collecting premiums, and settling the accident and backstage claims, Hencilla Canworth GI Ltd acts as the agent of Hiscox Underwriting Ltd.
Complaints
If you wish to register a complaint, please contact us in writing to the Chief Executive, Hencilla Canworth GI Limited, Simpson House, 6 Cherry Orchard Road, Croydon, CR9 6AZ, or by phone on 020 8686 5050.
When dealing with your complaint, we will follow our complaints handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to
the Financial Ombudsman Service (FOS). For further information you can visit the FOS website.
Privacy
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